HOW
DO I...
OBTAIN
TELEPHONE ADVICE?
The doctor or nurse can often help you over the telephone and this will save
you a visit to the surgery. Telephone consultations are available throughout
the day with doctors and nurses although they cannot be interrupted whilst consulting
except in an emergency.
HOW
DO I...
MAKE AN APPOINTMENT?
Appointments can be made at the desk or by telephone (01952) 586471. The practice
offer same-day appointments. This means that you do not need to book your appointment
in advance.
If, however, the doctor has asked to see you again or needs to review your medication,
you can pre-book an appointment up to two weeks ahead for a Tuesday, Wednesday
or Thursday.
SEEING YOUR DOCTOR
You can see whichever doctor you prefer but it is best if you stay with one doctor
for any one episode of illness or health care. If your preference is to see a
particular doctor, please let us know and we will note this in your records.
It might not always be possible however, and if this were the case an explanation
would be offered.
CANCELLATIONS
Please inform us as soon as possible so that we can give your appointment to
someone else.
HOW
DO I...
OBTAIN A HOME VISIT?
Patients whose health prevents
them from attending the surgery can be visited in their own homes. Requests for
house calls are best made before 10.30am. All requests will be telephoned back
by a doctor who will assess the urgency of the request. Non-urgent requests for
reviews of treatment at home will only be accepted before 10.30am except in exceptional
circumstances. Please remember, however, that house calls are time consuming
and that doctors can see at least three patients in the time taken to visit a
home.
HOW
DO I...
OBTAIN TEST RESULTS?
We may arrange for results
of tests to be given over the telephone by our receptionists. Please telephone
10 days after the blood test. The receptionists will, however, not be able to
discuss the results with you and you may still need to consult a doctor.
HOW
DO I...
OBTAIN A REPEAT
PRESCRIPTION?
For patients who are on
long-term medication a repeat prescription will be issued. This prescription
will state the number of repeats available before you next need a further review
with your doctor. These reviews should be booked up to four weeks ahead of time
with your own doctor, on Tuesday, Wednesday or Thursday. To obtain a repeat prescription
please telephone (01952) 583800 where an answerphone will take your request.
Requests can also be made by e-mail to suttonhill.medicalpractice@nhs.net Your
prescription can then be picked up after two working days from the reception
or the chemist at Sutton Hill, Madeley or Shifnal.
Patients living in Shifnal and Norton should also use the answerphone or e-mail
for repeat prescription requests. All Shifnal prescriptions will be posted first
class mail to the Shifnal Chemist unless it is stated on the answerphone that
the prescription for a Shifnal patient is to be kept at the Sutton Hill surgery.
Norton prescriptions can be sent to the Shifnal, Sutton Hill or Madeley chemist.
Please state when ordering your prescription where you would like it to be sent.
All prescription requests for any chemist require two working days for the practice to process. This does not include the length of time that the pharmacy may require to prepare your prescription or obtain your medication as this may take longer.
CHEMISTS
The practice is covered by several chemists, some of which are open outside surgery
hours. A list of these appears in the local paper, but in case of difficulty
contact your GP who will be happy to advise you. Tesco Pharmacy at Wellington
Retail Park is open Monday to Saturday 8.00am - 9.00pm and Sunday 10.00am - 4.00pm.
A list of local pharmacies with telephone numbers is included on useful
contacts page.
